78go Frequently
Asked Questions

78go requires at least one government-issued photo ID for KYC verification. Accepted documents include a Philippine passport, UMID, SSS ID, driver's license, voter's ID, or PhilSys national ID. You may also be asked to submit a selfie holding your ID and a recent proof of address such as a utility bill or bank statement not older than three months.

No. 78go strictly enforces a one-account-per-person policy. Duplicate accounts are a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts, including forfeiture of any balances or bonuses. If you have lost access to your account, contact support at [email protected] instead of creating a new one.

Click the "Forgot Password" link on the 78go Login page. Enter the email address linked to your account and you will receive a password reset link within a few minutes. If the email doesn't arrive, check your spam folder. For persistent access issues, email [email protected] with your registered mobile number and our team will assist you manually.

To permanently close your 78go account, send a written request to [email protected] from your registered email address. Include your full name, username, and the reason for closure. Any remaining balance will be processed for withdrawal to your verified payment method before the account is deactivated. Account closure typically takes 3–5 business days to complete.

Log in to your 78go account and go to the Cashier section. Select GCash as your deposit method, enter the amount in PHP, and follow the on-screen instructions. You will be redirected to the GCash app or web portal to authorize the transaction. Most GCash deposits are credited to your 78go wallet instantly or within a few minutes.

The minimum deposit on 78go is ₱100 PHP for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 PHP. Cryptocurrency deposits via USDT TRC20 have their own minimums based on current exchange rates. Check the Cashier page for the most up-to-date limits per payment method.

GCash withdrawals on 78go are typically processed within 1–3 hours for verified accounts, though peak periods may extend this to up to 24 hours. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. Ensuring your GCash number matches the one registered on your 78go account is essential to avoid processing delays.

78go does not charge its own fees for deposits or withdrawals. However, your payment provider — such as GCash, PayMaya, BPI, or BDO — may apply their own service charges depending on the transaction type and your account tier with them. We recommend checking your provider's fee schedule. Crypto withdrawals via USDT TRC20 may incur standard network gas fees.

Bank transfer withdrawals to BPI, BDO, or Metrobank accounts are processed within 1–3 business days from the time your request is approved by our finance team. Requests are reviewed and approved on weekdays between 9 AM and 6 PM Philippine Standard Time. Submitting your withdrawal before noon on a business day generally results in faster processing.

Standard verified accounts on 78go can withdraw up to ₱50,000 PHP per single transaction and up to ₱200,000 PHP per day. VIP-tier players may have higher limits available. If you need to withdraw a large amount above these thresholds, contact our support team in advance so arrangements can be made with our finance department.

78go features a wide selection of JILI slot titles, including fan favourites like Fortune Gems, Golden Empire, Super Ace, Crazy777, Mega Ace, and Monkey King. New JILI releases are added to the 78go platform regularly. All JILI slots on 78go run on certified Random Number Generator (RNG) technology, ensuring every spin result is completely independent and fair.

Yes, 78go offers a full live dealer casino lobby with real human dealers streaming in real time. Games include live baccarat, live blackjack, live roulette, and live sic bo. You join a table, place bets within a countdown timer, and watch the action unfold on your screen. Live casino is available 24 hours a day and is fully optimized for mobile play.

Yes. The 78go platform is fully optimized for mobile browsers on both Android and iOS devices. No app download is required — simply open your mobile browser, navigate to the 78go site, and log in. All game categories including slots, live casino, bingo, and sports betting are available on mobile with the same full-screen experience as the desktop version.

RTP percentages vary by game title and developer. Most JILI slots on the 78go platform have RTPs ranging from 96% to 98%, which are competitive by industry standards. RTP is a statistical average over millions of spins and does not guarantee individual session results. You can check the RTP of specific games in the game information or paytable screen before playing.

Yes, 78go's sportsbook covers a broad range of local and international events. Filipino players can bet on PBA (Philippine Basketball Association) games, NBA, UEFA Champions League, boxing, UFC, and tennis. Popular local interests like e-sports and cockfighting (sabong) events are also covered where permitted under applicable regulations. Odds are updated in real time.

78go offers a welcome bonus to newly registered and verified players on their first deposit. The exact bonus percentage and cap may change based on current promotions, so check the Promotions page on the 78go platform for the latest offer. Bonuses are credited to your account automatically once the qualifying deposit clears and cannot be withdrawn before wagering requirements are met.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a set number of times before it converts to withdrawable cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to wager ₱20,000 in total before withdrawing. On 78go, wagering requirements and eligible games are detailed in the specific promotion's terms.

Yes, 78go has a tiered loyalty program that rewards consistent players with points, cashback offers, higher withdrawal limits, dedicated account managers, and exclusive promotions. Players advance through tiers based on cumulative wagering activity. VIP members in Makati, Manila, and across the Philippines enjoy priority customer support and personalized bonus packages not available to standard accounts.

Yes. Bonuses credited to your 78go account have an expiry period, typically 7 to 30 days depending on the specific promotion. If wagering requirements are not completed within the expiry window, the bonus and any winnings derived from it will be forfeited automatically. Always read the individual promotion terms on the 78go Promotions page so you know the deadline.

78go operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gaming platforms in the Philippines. Playing on a PAGCOR-regulated platform like 78go means you are protected by Philippine gaming law, and the platform is subject to regular audits for fairness, security, and financial integrity.

The minimum legal age to register and play on 78go is 21 years old, in accordance with PAGCOR regulations for online gambling in the Philippines. Age verification is conducted as part of the KYC process. Any account found to belong to a person under 21 will be immediately suspended, and any associated funds will be handled in line with our Terms and Conditions.

Log in to your 78go account and navigate to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits, activate a cooling-off period (24 hours to 30 days), or apply for full self-exclusion (6 months to permanent). These tools take effect immediately and cannot be reversed until the selected period has ended.

If you feel your gambling is becoming a problem, 78go encourages you to use the self-exclusion tool in your account settings right away. You can also email [email protected] to request immediate account suspension. For professional help, PAGCOR's responsible gaming program and the Problem Gambling Foundation of the Philippines provide free, confidential counseling services to Filipino players and their families.

You can reach the 78go support team by emailing [email protected] at any time. Our team is available 24 hours a day, 7 days a week to assist with account issues, payment queries, technical problems, and responsible gaming requests. For faster resolution, include your registered email address, username, and a clear description of your issue when contacting us.