78go Privacy
Policy

78go operates as a PAGCOR-regulated online casino and sports betting platform serving Filipino players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. In the course of providing our services, we collect and process certain personal information about our players, prospective players, and website visitors.

This Privacy Policy is designed to give you a clear, honest, and complete picture of our data practices. We believe you have a right to know exactly what information we hold about you, why we hold it, who we share it with, and how long we keep it. These are not just legal obligations for 78go — they reflect our genuine respect for every player's right to privacy and data sovereignty.

This Policy should be read alongside the 78go Terms and Conditions, which govern your use of the platform generally. In the event of any conflict between the two documents regarding data processing, this Privacy Policy shall prevail.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, 78go acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and platform visitors.

As the PIC, 78go determines the purposes and means of processing your personal data and is responsible for ensuring that processing activities comply with applicable Philippine data protection laws and PAGCOR regulatory requirements.

78go collects the following categories of personal data from players and platform users. The specific data collected depends on the nature of your interaction with the platform:

78go does not collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) unless strictly required by specific regulatory obligations, and only with your explicit consent.

78go collects personal data through the following channels:

• Direct collection: When you register an account, complete KYC verification, make a deposit or withdrawal request, contact support, or participate in a promotion, you provide personal data directly to 78go.
• Automated collection: When you access and use the 78go platform, we automatically collect technical and behavioral data through server logs, cookies, and analytics tools embedded in the platform. This includes your IP address, device identifiers, and session activity.
• Third-party sources: We may receive data about you from third-party KYC verification providers, payment processors (such as GCash and PayMaya), fraud detection services, and our game content providers — but only to the extent necessary for the services they provide to 78go.
• PAGCOR and regulatory sources: In limited circumstances, we may receive data from PAGCOR or other Philippine regulatory bodies in connection with our compliance obligations, such as self-exclusion lists or flagged account data.

78go uses your personal data exclusively for the following purposes:

• To create, verify, and manage your 78go player account.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine AML laws.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, USDT TRC20, and Coins.ph.
• To deliver the games and services available on the 78go platform, including JILI slots, live dealer casino, bingo, and sports betting.
• To communicate with you regarding your account, transactions, security alerts, and platform updates.
• To administer promotions, bonuses, and loyalty programs you opt into.
• To monitor gaming activity for responsible gaming purposes, including detecting potentially harmful betting patterns and activating player protection tools where appropriate.
• To prevent, detect, and investigate fraud, money laundering, and other prohibited conduct.
• To meet our legal, regulatory, and compliance obligations to PAGCOR and other Philippine authorities.
• To improve the 78go platform's performance, user experience, and game offering.

Under the Philippine Data Privacy Act of 2012, 78go processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 78go — i.e., to deliver gaming services, process payments, and manage your account.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA) as amended, the Philippine Data Privacy Act, and other applicable Philippine laws and regulations.
• Legitimate interests: Processing necessary for 78go's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your data protection rights.
• Consent: For specific processing activities — such as marketing communications and certain behavioral analytics — we rely on your freely given, specific, informed, and unambiguous consent, which you may withdraw at any time.

78go does not sell your personal data to third parties. We share your data only in the following limited and controlled circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and USDT/Coins.ph processors receive the financial and identity data necessary to complete your transactions.
• KYC and identity verification providers: Third-party providers that assist in verifying your identity documents and cross-checking against AML watchlists receive identity data strictly for that purpose.
• Game content providers: JILI and other licensed game providers may receive anonymized session data necessary to deliver game content and resolve technical disputes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies may receive data as required by law, court order, or regulatory directive.
• Fraud prevention services: Specialist third-party services that help 78go detect and prevent fraudulent account activity, chargebacks, and platform abuse.

All third parties with whom 78go shares personal data are required to process that data in accordance with the Philippine Data Privacy Act and are contractually bound to maintain appropriate security standards. 78go remains responsible for the processing of personal data by its authorized third-party processors.

The 78go platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you play, and to gather analytics data that helps us improve the user experience.

The types of cookies used on the 78go platform include:

• Strictly necessary cookies: Essential for the platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as preferred language, game lobby layout, and responsible gaming settings.
• Analytics cookies: Collect aggregated, anonymized data about how players interact with the platform — page views, session duration, feature usage — to guide platform improvements.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play games or manage your account, though some personalization features may not function as intended.

78go retains your personal data for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, as required by PAGCOR and AMLA record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, in line with AML regulatory requirements.
• Transaction records: Retained for five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Support communications: Retained for two (2) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of the consent period plus one (1) year to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be attributed to an identifiable individual.

78go implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• TLS 1.2+ encryption for all data transmitted between your device and the 78go platform.
• Encryption at rest for sensitive data stored on 78go servers, including identity documents and financial data.
• Role-based access controls ensuring that only authorized 78go personnel can access personal data on a strict need-to-know basis.
• Multi-factor authentication requirements for internal system access by 78go staff.
• Regular security audits, vulnerability assessments, and penetration testing of platform infrastructure.
• Incident response procedures to ensure prompt detection, containment, and notification of any personal data breach.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 78go:

To exercise any of these rights, contact 78go at [email protected] with the subject line Data Privacy Request and your full name. We will respond within fifteen (15) working days of receiving a valid, verifiable request. Some rights may be subject to legal limitations — for example, we cannot delete transaction records that we are legally required to retain under the AMLA. We will always explain any limitation clearly.

If you believe 78go has not adequately addressed your data privacy concerns, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The 78go platform is strictly restricted to individuals aged 21 years and above, as required by PAGCOR regulations governing online gaming in the Philippines. 78go does not knowingly collect, process, or retain personal data from any person under the age of 21.

If 78go becomes aware that personal data has been collected from an individual under 21 years of age, that data will be immediately and permanently deleted, the associated account will be closed, and any funds in the account will be handled in accordance with applicable PAGCOR guidelines. If you believe a minor has registered on the 78go platform, please notify us immediately at [email protected].

78go reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

For material changes — those that significantly affect your privacy rights or how we process your data — 78go will provide advance notice via the platform or to the email address registered on your account. Continued use of the 78go platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 78go handles your personal information, please reach out to our support team:

For complaints that remain unresolved after contacting 78go, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines.